General Insurance FAQs

When does my insurance cover start?

Your Policy, and a Life Insured’s cover starts on the Acceptance Date. A Life Insured's cover starts on the Cover Start...

When does my insurance cover end?

Cover for a Life Insured will end upon the earliest of one of the following events:...

Am I covered overseas?

With Momentum Life, you have cover 24 hours a day, 7 days a week, anywhere in the world. Please note: Our insurance...

Can I decide to whom my benefit will be paid?

Yes. As the Policy Owner, you have the option to nominate a Beneficiary or Beneficiaries to receive the Benefit payable...

What if I want to adjust my cover?

From time to time your insurance needs or budget may change. You can apply to increase or decrease your cover level in...

How are premiums calculated?

Premium calculations depend on which type of insurance you choose, please refer to the specific Funeral or Platinum Life...

What if I change my mind?

In the first 30 Days You have a 30 day cooling-off period from your First Premium Payment Date to make...

Can I cancel my policy?

You can cancel your Policy at any time by calling or writing to Momentum Life and providing 30 days' notice. Call 0800...

Can you cancel my policy?

We can cancel your Policy if you don't pay your premium when it falls due and your Policy remains unpaid for more than...

Who is the insurer?

Momentum Life insurance products are insured by Momentum Life Limited (FSP472286) trading as Momentum Life*....

What if I have a complaint?

We work hard to create a positive experience for everyone we speak with, from the first call to processing a claim. If...