Contact Us

At Momentum Life we’re always here to help. Our team is passionate and dedicated, and we believe in providing you with the best service possible. If you have a question about an existing policy or claim or you would simply like to inquire about taking out cover, give one of our friendly team members a call today.

COVID-19 Update

We continue to provide trusted service to our customers and anyone who would like to learn more about our products. Our friendly team are ready to help with your insurance questions. You can reach us during our regular business hours on 0800 108 108 or at customercare@momentumlife.co.nz (New Zealand residents only).

If you have a current policy and are experiencing financial difficulties, please call us to discuss options available to you.

Please note that postage of policy documents and customer response times may take longer than usual. If you have selected ‘Post’ as your preferred method of communication and do not receive your policy documents within 15 business days, please contact us.

Our Claims team are continuing to process payments within stated timeframes, so you and your loved ones will have the support they need during this unusual time.

To purchase a new policy

P: 0800 111 679 (Mon to Fri, 9am - 7pm)

Current policy holders

P: 0800 108 108 (Mon to Fri, 9am - 7pm)
E: customercare@momentumlife.co.nz (New Zealand residents only)

To make a claim

P: 0800 108 108 (Mon to Fri, 9am - 7pm)
E: customercare@momentumlife.co.nz

Mail:
Claims Manager, Momentum Life
PO Box 99892
Newmarket, Auckland 1149

Feedback & Comments

Our Customer Care team is here to help, including listening to feedback and resolving complaints.

We’re also a member of the Insurance & Financial Ombudsman Scheme (IFSO Scheme), a free and independent service that can help settle disputes in line with New Zealand law.

Please read our FAQs for more information on sharing feedback, lodging a complaint and the IFSO Scheme.

Customer Support

At Momentum Life, we’re committed to providing you with the best service possible. If you have any questions about your existing policy or would like to take out cover, simply contact us by phone 0800 111 679 or email.

FAQs

You can read our FAQs to find answers to many commonly asked insurance questions.

Alternatively, you can call 0800 111 679 and one of our team members will be happy to help you.

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because moments are worth protecting