How do I make a claim?


Step 1: Contact us

Call us on 0800 108 108 (Mon to Fri, 9am to 6pm NZST) or email us at to let us know you will be making a claim.

Your dedicated Claims Manager will talk you through the claims process and provide you with the necessary forms. You can also download a claim form from the links below:

Step 2: Send us all necessary details

Please complete the forms provided to you and return to us with the necessary documentation by mail.

Claims Manager
Momentum Life
PO Box 99892
Newmarket, Auckland 1149

Alternatively, please email the completed forms to

Step 3: We’ll be in touch

Your dedicated Claims Manager will handle the rest, keeping you updated throughout the process. Once your claim form and required documentation is received, your claim will be assessed and all valid claims will be paid without unnecessary delay.

If you have any questions about the claims process or require further information, please don’t hesitate to call us on 0800 108 108 (Mon to Fri, 9am to 6pm NZST).

How long will it take to process my claim? 

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