Complaints

Our Customer Care team is here to help, including resolving your complaints and listening to feedback.

Complaints & Feedback

Our Customer Care team is here to help, including resolving your complaints and listening to feedback.

If you would like to make a complaint, please contact our Customer Care Team:

Phone: 0800 108 108 (Mon to Fri, 9am – 5pm)
Email: complaints@momentumlife.co.nz
Mail: Customer Service, Momentum Life
PO Box 90136
Victoria St West, Auckland 1142
We work hard to create a positive experience for everyone we speak with. Once your complaint is raised, we will acknowledge receipt of your complaint within 2 business days and will work with you to resolve your problem. Sometimes we may not resolve complaints to your satisfaction after following our internal complaints process. If this happens, you can contact the Insurance and Financial Services Ombudsman (IFSO). We’re a member of the IFSO, a free and independent service that can help settle disputes in line with New Zealand law. For more information about what you can expect as we work with you to resolve your complaint, and the IFSO Scheme, please read our FAQs.

Customer Support

At Momentum Life, we’re committed to providing you with the best service possible. If you have any questions about your existing policy or would like to take out cover, simply contact us by phone 0800 111 679 or email.

FAQs

You can read our FAQs to find answers to many commonly asked insurance questions.

Alternatively, you can call 0800 111 679 and one of our team members will be happy to help you.

LEARN MORE

Resources

Funeral Insurance Policy WordingPlatinum Life Insurance Policy WordingNomination of Beneficiaries FormDirect Debit Form

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