Search the frequently asked questions.
Claims
  • How do I claim with Momentum Life?
    • If you, your nominated Beneficiary, or your legal representative need to make a claim under your Policy, you or they can make a claim. Here’s how:Step 1: Reach Out

      Give us a call at0800 108 108option 3 for Claims or email us atclaims@momentumlife.co.nzto notify us about a claim. We’re open Monday to Friday, 9am to 5pm NZST.

      Your dedicated Claims Manager will guide you and provide the required forms.

      You can also download claims forms here.

      Step 2: Share the Details

      Complete the provided forms and email them, with the necessary documentation, toclaims@momentumlife.co.nz

      Alternatively, you can send by mail to:

      Claims Manager
      Momentum Life
      PO Box 90136
      Victoria St West, Auckland 1142

      Step 3: Stay Connected

      Your dedicated Claims Manager will take it from there, keeping you updated throughout the process. Once we have the claim form and required documentation, we’ll assess it, and valid claims will be paid promptly.

  • How soon will my claim be processed?
    • As soon as we receive your claim form and necessary documents, we’ll promptly assess it, ensuring that all valid claims are paid without unnecessary delays.
  • Who will receive the claim payment?
    • If your claim is approved, the payment will be made to you, the Policy Owner. In the case of the Policy Owner's death, payment goes to the Nominated Beneficiary or Beneficiaries.

      For details on the conditions related to Beneficiary nominations, please check theNomination of Beneficiaries Form.

      If no Beneficiary has been nominated, and the Policy Owner has passed away, the payment will be directed to the executor of the Policy Owner's estate.

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